National - Zürich

Andrej S.

Hat alles gut geklappt, das Personal war sehr freundlich und das Auto in einem sehr guten Zustand. Unkomplizierte Abwicklung, ich war mit der Miete sehr zufrieden und werde den Service wieder in Anspruch nehmen.

Giorgio E.

Benzin ABZOCKEREI
Guten Morgen

Mit großem Ekel habe ich Ihre E-Mail zur Kenntnis genommen.

Ich habe das Auto wie von Ihnen empfohlen an der BP-Tankstelle einen Steinwurf vom Flughafen entfernt vollgetankt.
Beim Tankvorgang war ich sehr vorsichtig und habe den Tank bis zum Rand vollgetankt! Ich glaube nicht, dass Sie für die zurückgelegte Entfernung etwas hinzufügen müssen!

Ihre Strategie, Kunden abzuzocken, ist verwerflich!

Behalten Sie die von Ihnen zu Unrecht verlangten 5.- CHF!

Auf der anderen Seite haben Sie die Gelegenheit genutzt, eine wunderbare Bewertung zu erhalten!

PS:
Ich werde nie wieder ein Auto von Ihnen Mieten!!!
(Auf Wunsch kann ich immer die Tankquittung beilegen)

Heute 4/4/2023
Ich füge auch hinzu, dass ich nach einer Woche meine 1000.- CHF immer noch nicht erhalten habe.
Ich bitte um eine Stellungnahme.

Giorgio Epifani

Check-in: 24 marzo 2023
Check-out: 27 Marzo 2023

05/04/2023

Die Antwort, die Sie auf meine Bewertung gegeben haben, lautet nur, das Gesicht nicht zu verlieren! Ich habe den Link, auf den Sie sich beziehen, bereits zweimal geschrieben ...

immer noch keine Antwort!

Jan K.

Ty op Mitarbeiter (Raffy) alles bestens!

Ingo G.

Perfekter Service, extrem freundlich, schnell und unkompliziert! Ja, ich bin schlicht begeistert, danke

Thomas S.

hat alles reibungslos geklappt, war sehr erstaunt

Heike S.

Danke vielmals

Hassan A.

National Car Rental - Zurich Airport

I recently rented a car from National at Zurich Airport and had a mixed experience.

Once I reached the counter, the team was decent, professional, and helpful. The cars offered were of excellent quality, clean, and well-maintained. Overall, I’d give 5/5 to the staff and vehicles.

However, the waiting time was frustrating. The long line moved quite slowly, making the process unnecessarily tedious. Additionally, despite my contract stating a pickup time of 10:00 AM, I didn’t receive the car until 11:15 AM due to delays and waiting for the vehicle to be ready. This aspect felt poorly managed and deserves 3/5.

As an Emerald Club member, I was disappointed that the membership seemed to hold no value here. There was no separate line or express service for Emerald Club members nor any apparent benefits at this location. This aspect felt like a significant letdown, earning only 1/5.

Additionally, while most decent car rental companies offer a reasonable grace period for returns, National does not provide a comparable policy, which is another drawback.

Kirk L.

Heed all the warnings that you read about this location....especially if you are from outside Switzerland. I had a normal rental with no issues while I had my rental car. Dropped off the car and chatted with the lady while she scanned and checked me in. They sent me a "check out" and "check in" email with small scratches listed both at the beginning and end of my rental. (the car condition emails actually come while you are still there, it's that quick) Three weeks later I start getting emails for MAJOR damages and a major paint job done on the vehicle. Outrageous! Almost $2000 worth of auto body collision work that they are claiming I now owe. It's unbelievable because I even have the proof of my check in email referencing only small scratches upon dropping off my car. (I also had small scratches notated when I checked out) I'm fortunate because I have cancelled the credit card used for the rental before they could fraudulently put a charge on it and I have absolutely no intention on paying this scam. (Send money internationally through some link in an email. WTH!) Don't risk it. DO NOT RENT HERE. There are several other rental car companies right next door. Choose one with some ethics!

*Update* Tim, I had two weeks of back and forth emails that started with that service address you added. Your team already knows full well the details of my complaint. Since you decide to give such a disingenuous reply, I'm going to add a little more info here for future customers. I tried to attach a screenshot of my Check Out report when I took the car, and the Check In when I returned the car, but it wouldn't load. What you would see is that the people who inspect the cars don't even record the same scratches, as the two small scratches that were on the report upon getting the car were then not on the return report. More importantly is that they mentioned no MAJOR damages that would cost $2000 worth of work on the return report. My advice to anybody willing to risk renting here: Rental cars have scratches everywhere, so take pictures at the beginning of the entire car knowing the scam they have a record of pulling. When you return the car, video the check in process and then wait for the email report. Have the the person checking you in find whatever scratch they are talking about and see if it was already in your pictures. If you think it is new, then get them recorded on video and ask directly if this is something they will try to charge you to repair. Force them in the moment to address it no matter how small that scratch is and have the answer on video. They told me I was fine and good to go, and then two weeks later this all started for a scratch I had no idea was even there or if I had the car when it happened. That in itself, tells you this place is unreputable.

*Update* Got the picture of my checkin and checkout reports to load. Advice to National: $2000 would be classified as MAJOR, and you should absolutely have any discussion about damage repairs you think your customer will be responsible for with your customer during the checkin process while the car is being returned. Of course, from the reviews read on here, this is a scam that you are doing as a common practice.